Reducing costs is just one of the benefits institutions such as health care and hospitality facilities gain using VoIP for communications. Large institutions catering to the care and wellbeing of patients and guests require an enormous number of phones. Each phone requires a separate dial tone. VoIP can provide each phone with a separate dial tone instead of paying a phone company for multiple dedicated and individually wired phone lines.
Hotels and health care facilities get a lot of incoming calls. A significant number of calls are basic inquiries. This leads to call congestion. When an emergency arises an ambulance could be kept on hold because someone is on the phone with the staff just to inquire about future events. VoIP can help prioritizing calls with the Automatic Call Distribution (ACD), deciding the importance of the calls based on factors such as time, behavior and priority levels. This makes the call receiving process much more efficient and gives emergency calls priority over routine inquiries.
VoIP can integrate caller information with the company’s computer network. This allows the receiver to see the caller’s information such as guest room, length of stay, known health issues, assigned doctors and more. This also reduces the necessary to time to answer questions or quickly respond to issues.
When a particular staff member needs to be gotten a hold of to resolve an issue, personnel can reach them wherever they are, inside or outside the facilities with VoIP features such as Find me and Mobile Twinning.
Hotels and health care facilities are always on the lookout for cost-effective measures that add value to the bottom line. VoIP has proven itself as a cost-effective way to communicate with staff and customers.
