EMS Southwest is a first responder ambulance service company with four offices in Western Pennsylvania. EMS selected ESP Delivers for the many benefits our VoIP service provides. Call recording ensures quality assurance and proper care to callers in need. Line pooling and extension dialing between locations eliminated the costly and cumbersome option of using multiple phone lines. ESP call reporting and call center portal gives a real time view of all incoming and outgoing calls, helping EMS to staff properly.