Vander Plaat Memorial Services, a multi-generational owned funeral home, was seeking an upgrade to their current phone system. They were unsure whether to spend money fixing the old technology or to completely revamp their system. ESP made the answer easy with a new cost-effective and flexible VoiP solution. The new system has enhanced the way this family-owned company handles incoming calls from their grieving clients. Easy to use portal access and customized call routing allows their clients to reach the right departments quickly and efficiently.