Customer Support

New Support Case

The Expert Service Providers support team handles support issues in the order which they are received.  Cases involving service affecting issues or service interruptions are escalated based on their severity.

Our Ticketing System

All support related issues, sales orders, and service requests are managed with the ESP support ticketing system.  In order for us to better serve and track your request we ask that you please contact us by any of the follow methods listed below.  

PLEASE NOTE:  Calling or emailing a sales or service reprehensive directly may delay response time.  Our preferred contact methods are as follows:

How to Submit a Support Request

When a service request is sent to the support team you will receive an auto reply within 15 minutes with your support ticket number.   Once received an ESP technician will be assigned to the case and will contact you directly within 24 hours with a resolution plan.


Telephone:   (610) 994-9200 option 2
The ESP Help Desk is available to take your call Monday through Friday from 8:30am to 5:30pm Eastern Standard Time.   For true system down emergencies or disruption of services please leave a message for our 24x7x365 system down emergency department and a service representative will be paged to return your call.