The SIRRUS Group, an emerging financial services firm, headquartered in Oreland, PA, has experienced rapid growth. With the expansion of their third physical building on a sprawling campus, the need for upgraded communications became immediately apparent. Faced with connecting three buildings to one PBX via expensive Fiber connections, they reached out to ESP Delivers, LLC to design a “right-sized” solution.
ESP Hosted PBX platform was chosen for its scalability, mobility, and ease of administration. Utilizing the Internet connections already in place at each site eliminated the need for costly EPL or MPLS services. Most importantly, the Hosted Call Center feature allows for call center operations to be shared amongst resources located in different locations, and lets a manager in one location monitor all remote call center agents simultaneously.
“Leveraging the incumbent Internet Service Provider (ISP) is a tremendous value to corporations that are looking to upgrade their communications systems, without increasing their Operating Expense” said Justin Hart, VP of Technical Operations at ESP Delivers, LLC. “We are excited to partner with The SIRRUS Group and looking forward to helping this vibrant company expand even further.”